Web Appeal – Your Home’s First Impression to Buyers

 

Many factors go into selling your home, two of them being web appeal and curb appeal. In the first part of this two part series, we’re going to talk about web appeal. How important is web appeal? The COO of Zillow, Spencer Rascoff said it well in an article on ABCNews,

Sellers used to have to worry about curb appeal: How does the grass look, etc. Now a seller needs to worry about Web Appeal: When a buyer is browsing on the Web, what is their first impression.

With over 90 percent of local home buyers saying that they start their search for homes online, there’s a 90 percent chance that a home buyer’s very first impression of your home will be what they see of it online.

If your home makes a lousy first impression on the web, the chance of a home buyer coming to see your home in person is seriously diminished. And if a buyer doesn’t see your home in person, there’s about a zero percent chance that buyer is going to buy it.

Are you starting to follow me now?

So how do you get your home to make an A+ first impression and have awesome web appeal? Take full advantage of every possible aspect of online marketing. And I’m not just talking about some photos, a generic virtual tour and a few search platforms. I’m talking about great photos, video, virtual tours/shows, e-flyers, directories, a custom property web site, blog posts, aggregating your listing to all pertinent search platforms and using as many available tools as possible to expose your property to potential buyers.

Ask yourself the following,

• Does my listing include a virtual tour/show?
• Were the photos professionally done and edited before going up on the web?
• Do I have at least 30 photos of my property and subdivision/community up on the web?
• Is my listing aggregated to all of the pertinent search platforms buyers use to search for home for sale?
• Does my home have a custom single property web site?
• Is my custom single property web site as in-depth and clean yet, robust as this – http://45BerkeleyCt.com?
• Do I have the proper SEO and visitor tracking/analytics built in to my custom single property web site?
• Is social media (i.e. Facebook, Twitter, blogs, YouTube, etc) a part of my home’s/listing agent’s marketing plan?

There’s more to it than just the examples above. But, if you answered anything but “yes” to all of the basic examples above, you have not taken advantage of all of the available tools to expose your home to potential buyers nor have you done so in the most appealing way. And that will cost you grief, stress and money by increasing the time it takes you to sell your home and decreasing the amount of money it sells for.

This is why I take online marketing very seriously – and so should you. New platforms and methods of marketing come out regularly and I make sure to stay on top of them and constantly learn in order to provide the best possible service to my clients. Real estate is no longer just about knowing a neighborhood or properly negotiating a contract…staying on top of technology and successfully marketing a property in today’s environment is key.

The next part of this two part series talks about curb appeal, another key component to successfully selling your home. Keep an eye out for it next week.

Home Seller Tips, Part Two – Marketing

This is part two in a three part mini-series for home sellers on how to sell your home for the most amount possible in the shortest amount of time. The first part dealt with “The Three C’s” (click here if you missed it). Part two deals with Marketing.

Who is your audience?

The first step is to determine who your audience is. Your audience consists of ready, willing and able buyers. This means buyers who are looking for a property such as yours in your area, can afford a property at your price point and are ready to make an offer on a property and can settle within the next 30 to 90 days.

How does your audience search for and find properties for sale?

In the Washington, DC metro area including Northern Virginia, approximately 90 percent of buyers start their search for real estate on-line. They search through a variety of real estate listing sites, as well as Google, Bing, Yahoo, AOL, etc. This means that you focus heavily on on-line marketing. This includes putting your property on the appropriate web sites and making sure that your property listing stands out from your competition (other similar properties for sale in your area).

Approximately 40 percent of buyers find the property they ultimately buy through a real estate agent/broker. This means that you must put your property listing in front of as many agents/brokers as possible. The best way to do this is to market your property on the MLS as well as word-of-mouth marketing by your agent/broker to other agents/brokers (via phone, email, in person, social media, etc).

How do buyers get more information about the community, amenities, proximity to major routes, etc?

Buyers don’t just buy your property. They buy the community, amenities, location, proximity to major routes, transportation, etc. The amount of information allowed by the MLS and real estate listings sites is limited. There is no place to put links or much information about amenities, the nearest shopping centers, major routes, etc.

That is why having a single property site specifically for your property is so important. Your property’s site should provide potential buyers with all the information they need to make an informed decision about not only your property, but the subdivision, town and general area it’s in.

To see what I mean, check out a few of the single property sites I have created for my sellers:

• 21377scaraplace.com
• coloniescondo.com
• 44039risingsun.com

Do yard signs work?

They used to work much better once upon a time than they do today, but they still help. The statistics a few years ago showed that 15 percent of buyers found the property they ultimately bought by seeing the sign in the yard. That statistic is now in the single digits.

Nevertheless, they do still work a bit so having a sign that stands out and mainly provides information about the property, not the agent or brokerage firm is key.

Let me repeat… The sign must stand out and mainly provide information about the property, not the just the agent or brokerage firm.

Too many real estate signs are the same size, just say “For Sale” and have the brokerage firm’s name, agent’s name and contact information in bold lettering – nothing else. Maybe I’m wrong, but I don’t believe having nothing about the property itself makes a buyer driving down the street say, “Wow! That sounds like a great house on the inside! I want to see it ASAP!”

That’s why a custom signs specific to your property listing is important. Put some photos of the interior of the house on the sign. Point out the main selling points of the property. Share some special features of the property and/or community. Make the sign odd sized. And put a link to your property’s web site. This will make the sign and your property stand out above the rest.

Every sign I create for my listings is unique and specific to the property. All of the things I just mentioned along with some others help my signs stand out and help sell the property. After all, I wasn’t hired to promote myself or my brokerage firm – I was hired to market and sell my clients’ property.

Do Open Houses work?

The answer to this question depends on where you are. If you’re in a market such as New York City, open houses are very effective. In areas such as Northern Virginia, they are not. Statistics shows that about one percent of buyers found they home they ultimately bought through an open house.

So why do agents still do open houses? Because it appeases their clients and they’re afraid to “lose the listing” if they don’t agree to do an open house regardless of whether they’re effective or not. Another reason they do it is to get future listing and buyer leads.

All of your nosy neighbors that come through your open house to see what you have inside, how you’ve decorated and how your property compares to theirs are potential seller/listing clients. Your agent hope to chat with them and get their information at the open house so they have a shot at being hired by your neighbors when they decide to sell their home.

The consumers that go through open houses are typically in the very early stages of house hunting and are usually 6 to 12 months out from actually buying a home. Remember, your target audience is ready, willing and able buyers – not, “not quite ready, not quite willing and not able to buy yet” home browsers.

The next and final part of this three-part mini-series will focus on pricing, which is the most important aspect of selling your home in today’s market.

Related Articles

Home Seller Tips, Part One – “The Three C’s”

Washington Post’s LoudounExtra.com “Experiment” Is Over

The Washington Post just announced that it’s shutting down LoudounExtra.com this week. The Post said that the “experiment with LoudounExtra.com as a separate site was not a sustainable model” and that it would move all of the content to the Loudoun community page on WashingtonPost.com.

LoudounExtra.com was the Washington Post’s attempt at hyperlocal journalism. The site provided some great, relevant content with great editors, writers and contributors on staff and in the field. But the site never quite found its niche.

It almost seems like LoudounExtra.com was trying to be everything to everyone. It wasn’t quite an online newspaper web site nor was it quite a hyperlocal blog site. It talked about “this”, which had to do with Loudoun, but it talked about “that” and everything that had to do with Loudoun. That, I believe, was its downfall.

With the fall of LoudounExtra.com, other online news sites and local newspapers, hyperlocal blogs, forums and good old  fashioned word-of-mouth will grow as the way local information is processed, shared and discussed.

The thing about blogs, forums and word-of-mouth is that they allow for a two-way conversation/discussion between 2 (or 200) people rather than a one-way “here is today’s news – read it and come back tomorrow for tomorrow’s news” style. And those two-way conversations and discussions take a “one or two topic only” approach rather than a “here’s something about everything” approach.

Nothing against newspapers and their online sites (I read a lot of them daily), but, at the local level, focused conversation and discussion is where it’s at. But maybe that’s just me…

It was a good run for LoudounExtra.com and sorry it had to come to an end for all those involved. I hope that the new platform provides different (and hopefully better) opportunities for the staff and contributors.